FAQ - Returns
Can I try the hair and change it if it's completely wrong?
No, Hair Extensions is a hygienic product and the right to return is lost when the seal is broken. If you are unsure about the color, you can submit an inquiry by email wowhairextension@outlook.com for quick response.
How do I return my purchase?
Do you want to exchange a product or regret an order? We are open for exchanges and returns for 14 days.
Have you received my return?
You will be notified by e-mail when your return has been received and processed. It usually takes 2-5 working days.
Can you refuse to accept my return?
Yes, if you violate our general terms and conditions. The package must be returned in the same condition as received, with an unused seal (Hair Extensions come with a seal that cannot be broken so that the right of return is intact).
FAQ - Order
Can I be notified when the item I want, or have pre-ordered, is back in stock?
You can, as long as you are a member, you will be notified by email when the item is in stock. But it takes up to 4 weeks from when the order is confirmed until the product is with you.
Can I cancel my order?
Yes, if you regret your order, you can cancel your order by contacting us by email if the package has not been sent out.
FAQ - Shipping and delivery
What delivery options do you have?
The package is normally sent from Posten or Bring. If you live close to our location, you can also have it delivered faster or pick it up yourself.
When it is urgent, is it possible to get the hair done the same day?
We offer driving within Oslo and Viken with an additional cost of NOK 250. The product is delivered the same day, if the order is completed before 12:00. The product is delivered between 17-20.
How long will it take before I receive the item?
Delivery time is usually 2-5 working days.
FAQ - Payment, account & Hair Extensions
Will there be additional fees such as customs duties and taxes in addition to the purchase?
No, there are no additional taxes and fees for Norwegian addresses.
I forgot my password, what do I do?
We help you reset your password. Select "forgotten password" during the login, and you will receive a link to your registered e-mail address which will take you to reset your password / create a new password.
Can I find all my orders with you on my account?
If you log in to your account, you will find your latest orders from 2022.
How long do products from Wow Hair Extensions last?
The lifespan varies due to some factors, but usually up to 6 months.